Support

If you need help, Pinnacle makes it easy to get a real person on the line. Live chat is available around the clock for most players and is the quickest way to get an answer — typical wait times are under two minutes for routine questions. You can also email customerservice@pinnacle.com for less urgent issues; most email replies arrive within 24 hours, often sooner. Phone support may be offered in certain regions — when available, wait times are usually short, or you can request a callback if you prefer.

Find answers fast: the FAQ and Help Center

Before contacting support, check the searchable Help Center and FAQ for step‑by‑step articles on common topics like account setup, deposits, withdrawals, verification, and bonus terms. The FAQ covers quick fixes that save time — everything from resetting passwords to tracking pending transactions. If you don’t find what you need, the Help Center pages include direct links to start a chat or send an email straight from the article.

When to use chat, email, or phone

Live chat is best for immediate issues: account access, pending bets, or quick transaction checks. Email is ideal for attaching documents, disputing a charge, or when you need a written record; expect a response within a day. If phone support is available in your area, use it for complex, time‑sensitive matters or when you prefer to speak with an agent — wait times are generally short, and callbacks are offered when needed.

What the support team can help with

Pinnacle’s support staff handle account questions, payment issues, gameplay problems, and verification requests. They can walk you through deposits and withdrawals across popular methods like Visa, MasterCard, Bitcoin, USDT, Neteller, Skrill, bank transfer, AstroPay, and more, and explain any limits or processing times that apply to your currency. The team also clarifies bonus terms and rollover rules, so you know what to expect before you play.

Security, privacy, and responsible play

Support teams follow strict procedures to protect your account and personal data, including identity verification steps for withdrawals and account changes. If you’re concerned about responsible gambling, agents can explain tools like deposit limits, time-outs, and self-exclusion options and help you set them up. Requests that involve document checks or regulatory review can take a bit longer, and the team will keep you informed at every step.

Friendly, clear help every step of the way

Pinnacle’s support aims for fast, fair, and helpful outcomes — agents are trained to resolve issues quickly and explain next steps in plain language. If you want a deeper look at the brand before contacting support, see our Pinnacle review. When you reach out, expect a personal response and clear guidance so you can get back to playing with confidence.